Manufacturer Warranty Information
AquaFinatic.com is an authorized distributor of all products advertised on our website. When you purchase any product from us you are entitled to its manufacturer's warranty against defective merchandise.
Several of our major manufacturers policies require that you contact them directly for assistance regarding their products. Furthermore, some of our major manufacturers have a staff trained specifically to service their product line. These manufacturers will support, repair, return or replace them in accordance with their own policies:
In rare instances, a product is defective. In such case, we will replace the product with an even exchange of the same item, subject to in-stock availability. Items sent back to AquaFinatic.com due to manufacturer defects will be sent to the manufacturer for evaluation and inspection. Replacement items ship the same day the manufacturer approves a replacement. Products designated as “all sales final”, “no returns” or similar language may not be returned and warranty claims require direct contact with the manufacturer of the product.
AquaFinatic.com only distributes products from manufacturers who provide at least average customer service. If you have found a manufacturer's service less than satisfactory, please inform us at firstname.lastname@example.org We take these complaints very seriously. We will discontinue distribution for manufacturers who are unable to provide at least average levels of customer service. This is done in the interest of our customers.