Online orders placed Monday through Friday are processed and shipped usually within 24-48 hours unless "UPS Next Day Air, 2nd Day Air" or "USPS Express Mail" is selected at checkout. Please note that Aquafinatic does not ship to P.O. Boxes and hotels. UPS does not deliver on weekends and holidays. Purchaser assumes all risk of loss during delivery of the products by aquafinatic.com to the carrier.
Overweight and/or oversized merchandise may be subject to additional shipping charges. Aquafinatic reserves the right to switch shipping carriers when necessary and split up, single orders that include multiple items, into multiple shipments.
If the shipment is refused or marked “returned to shipper” by UPS, we will receive the packages back then issue a credit to the customer minus a 25% restocking fee. Customers are solely responsible for any shipping charges incurred when sending back merchandise.
Customer shall pay all federal, state, municipal or other sales, use, excise or other taxes, assessments and charges assessed or levied against the products and/or services. Customer agrees to pay to aquafinatic.com on request any federal, state, municipal or other sales, use, excise or other taxes, assessments or charges payable by aquafinatic.com with respect to the products and/or services of the sale thereof.
Please note: All orders shipped outside the USA may incur additional border customs fees, which are based on the product cost. These additional fees are not charged by Aquafinatic and are solely border customs fees. Therefore it is the customers responsibility to pay for such charges.
UPS Ground Time-in-Transit Map:
Aquafinatic.com offers FREE standard ground shipping on items marked "Qualifies for Free Shipping" (when multiple/additional items are placed in the cart that do not qualify for our "FREE shipping promotion" along with the "Free Shipping" item, the cart automatically deducts the qualified item and charges accordingly). All orders, including those that qualify for our FREE shipping promotion, may be subject to shipping insurance charges.
We may also offer "Free Shipping" when orders meet or exceed a dollar amount Aquafinatic.com sets which will be visible on the top of the web-page while browsing the website. Please note this promo will exclude particular products, and exclusions will be noted on the individual product pages. If such products are in the cart, the cart automatically charges accordingly while deducting qualified items.
Products on special, will not qualify for the free shipping promo.
Terms and Exclusions:
Offer valid only on orders shipping within the contiguous United States. Orders sent to Alaska, Hawaii, Puerto Rico, Guam or other US Territories will not qualify for this promotion.
Aquafinatic.com’s FREE shipping promotion does not include products sent in oversized or particularly heavy boxes. This may include but is not limited to chillers, external water pumps, metal halide magnetic ballasts, DIY kits and substrate/sand. These items may still be subject to additional shipping insurance and special handling charges. Should shipping surcharges apply, they will be noted on individual product pages and also displayed in the Aquafinatic.com shipping cart. We will, however, pay a portion of the shipping charges for these orders.
Shipping surcharges, such as shipping insurance and special handling are NOT covered under the Aquafinatic.com FREE shipping promotion.
Fluorescent bulbs require special handling and packaging. Therefore, Aquafinatic.com only ships fluorescent bulb orders containing a quantity of four (4) or more bulbs for FREE. Bulbs 46.5" and longer are shipped FREE only when six (6) or more bulbs are ordered.
Shipping charges for returned merchandise is non-refundable. Please read Aquafinatic.com’s Return Policy for more information.
Discounted orders do NOT qualify for our free shipping promotion.
These exclusions are necessary in order for us to be able to offer this type of promotion to our customers. We do our best to discount shipping as much as possible to make buying items from our online store easy and affordable.
Canceling An Order
Most items enter the shipping process approximately 30 minutes after you place your order. You may contact us to request a cancellation within the specified time and we will make every effort to honor your request. If your order has already entered the shipment process, however, we may not be able to cancel it and it may ship despite your request. Please note 'Refused' orders may be subject to an automatic 25% restocking fee plus return freight charge.
If your merchandise arrives damaged, please contact us within 24 hours of arrival. All claims must be filed with your carrier. No goods shall be returned for credit or replacement without prior RMA authorization by aquafinatic.com. All goods returned without such prior authorization will not be accepted by aquafinatic.com and will be returned to the purchaser freight collect. Please note that orders can't be returned, cancelled, or rejected due to UPS shipping delays.
If a package is damaged by UPS, Aquafinatic will file the claim with the carrier.
If a package is damaged via USPS, the customer will file the claim with the carrier. Aquafinatic explicitly recommends against using USPS as a carrier due to the high difficulty, complexity, and variation in the claims process.
Customers are solely responsible for any shipping charges incurred when sending back defective merchandise including but not limited to brokerage fees, taxes and tariffs.
Payment method will be PayPal. All sales are final and we will not issue you a credit back for an order already processed and shipped. We reserve the right to modify or cancel any order at any time without prior notice.